GBP 2025 Brochure - Flipbook - Page 81
LOST PROPERTY & THEFTS
Passengers are responsible for their belongings’ safety.
If something is left behind, contact the relevant supplier
for assistance. In case of theft, promptly inform the tour
representative and report the incident to local authorities
for a police report or crime reference number. To minimise
risks, avoid carrying unnecessary valuables and remain
vigilant, particularly in tourist areas susceptible to
pickpockets. Comprehensive travel insurance, including
for EU citizens, is highly recommened. Please note that
Star Tours cannot retrieve lost items on behalf of
passengers or transport property across international
borders, regardless of authorisation.
WHEELCHAIRS
Star Tours does not provide specialist tours for individuals
with mobility challenges. Mobility aids such as walking aids
and manually collapsible wheelchairs can also be stored
in the baggage lockers. Bear in mind that they will need to
be collapsible. Electric wheelchairs cannot be stored on our
coaches. The driver assists with loading and unloading the
wheelchair, but passengers must be physically capable of
boarding and disembarking the coach independently.
SEATING ALLOCATION
We do not accept seating requests, including medical or
personal needs. Seat assignments are primarily based
on booking numbers, with exceptions due to group size,
coach capacity, safety regulations, logistics, and other
considerations. Speci昀椀c seat guarantees are not
provided, and seat assignments are subject to change,
even if communicated in writing or otherwise. Tour
representatives will provide seat numbers only on the
day of departure. Our sales team cannot take requests,
nor can they give you an indication of your seat number.
Families with children will not be seated at the front of
the coach, regardless of early bookings. Passengers with
different booking reference numbers who wish to sit
together must inform Star Tours during the booking
process; this cannot be done at a later stage.
EARLY BIRD OFFERS
Early Bird Offers are contingent upon including a
minimum deposit payment within your booking. It is
essential to note that these offers are not applicable
when a surcharge is levied on the listed brochure price or
if there are modi昀椀cations to the tour itinerary.
Furthermore, Early Bird Offers are not extended to infant
travellers. These offers cannot be utilised with other
ongoing promotions or voucher-based discounts. In cases
where an Early Bird offer incorporates complimentary
hotel accommodation, please consider the following
conditions: Accommodations will meet a minimum 3-star
standard and will be situated in Wembley/Heathrow or its
vicinity. Hotel location may be subject to change based on
availability and logistics. It is essential to acknowledge
that hotel assignments may differ among bookings, and
there is no guarantee that individuals travelling together
will be placed in the same hotel. Room allocations will
adhere to the primary booking arrangement.
FOOD
Our dining offerings include a continental breakfast
comprising an assortment of breads, cereals, juices, fruits,
hot beverages, and milk. Passengers can select from
vegetarian or non-vegetarian lunches and dinners, with
Jain/Halal choices only on a request basis. To ensure we
cater to your dietary preferences, we kindly request that
passengers communicate their meal preferences when
booking. It is important to note that we cannot guarantee
special accommodations for allergies or speci昀椀c dietary
requests, such as Halal, Jain meals or food allergies.
Passengers with severe food allergies or strict dietary
requirements must make suitable arrangements before
their tour. Please be aware that tap water is the only
beverage provided during meals. Our meals are typically
presented in a pre-set buffet style, and individual menu
selections are unavailable. In certain instances, meals are
hosted at restaurants or hotels, featuring a set menu
served in buffet style, accompanied by tap water
exclusively. Most lunches are vegetarian; occasionally,
a non-veg dish may be provided. Meals may be served
outdoors at service stations or rest areas, where seating
may be unavailable. Lunch arrangements follow a
picnic-style buffet format. On select days, you will be
provided with packed lunches or dinners tailored to the
itinerary of a speci昀椀c tour. Dinner services are typically
conducted within hotel or restaurant premises, within
separate dining facilities. Please note that preferential
seating is not offered during mealtimes, and assigned
seating applies. If Star Tours cannot provide a meal,
passengers will receive a reimbursement of 10 Euros
for lunch and 15 Euros for dinner. We retain the right
to amend meal arrangements should unforeseen
circumstances necessitate such changes.
EXCURSIONS
Please note that waiting times of up to 4 hours may
occur due to high visitor volumes. These waiting times
are subject to change at the discretion of management,
particularly in cases of exceptional events, adverse
weather conditions, high visitor numbers or Force Majeure
events. Access to excursions and monuments is contingent
on the type of ticket purchased, and once you exit,
re-entry is not permitted. Refunds will not be issued in
cases of restricted access due to inclement weather or
decisions by Public Authorities. Tickets are valid for
immediate entry and cannot be reimbursed in cases of
loss or theft. Some excursions may limit access due to
capacity constraints. The Eiffel Tower will have extensive
queues as we cannot purchase tickets in advance.
ADDITIONAL EXCURSIONS
Our itineraries are thoughtfully designed to provide
comprehensive holiday experiences at competitive rates.
Our tour representatives and drivers occasionally offer
optional excursions to enhance your journey. These
excursions are priced separately and must be paid in
cash to the tour representative before departure.
Passengers can decline these additional excursions,
subject to availability and logistical feasibility. We cannot
guarantee their availability on every tour.
Pick-up AND DROP OFF POINTS & TIMES
Timings provided in our brochure and on our website are
for reference only. Some pick-up points may require a
supplement charge based on minimum passenger
numbers. Passengers should arrive 15 minutes before
departure, as latecomers must arrange their own
transportation to catch up with the group; refunds for
missed connections are not available. Return journeys
from the continent typically arrive in Dover between
20:00 and 22:00. We then proceed to the original
London pick-up points, with an expected arrival time
between 22:45 and 02:00am +1. These times are
approximate and subject to change due to traf昀椀c,
border, and road conditions.
DIETARY, ROOM ALLOCATION &
OTHER REQUESTS
Star Tours frequently collaborates with intermediary
agents, such as airlines, hotels, transport companies,
and other suppliers, when arranging holidays. Passengers
with speci昀椀c requests for services provided by these
intermediaries, such as rooming preferences, seating
requests, or special meal requests, should inform
Star Tours when booking. However, it is essential to
understand that Star Tours cannot guarantee the
ful昀椀lment of these requests, and passengers should
independently con昀椀rm their requests with the respective
intermediary before departure.
Call us 24 hours or WhatsApp
FARAWAY TOURS
Our Faraway Tours are facilitated by local ground
operators who manage all details within various
destinations. Typically, these tours can proceed with as
few as two to four con昀椀rmed travellers, potentially without
a dedicated group or tour representative. Instead, local
contacts will be available for emergencies and inquiries
during your tour. These local ground agents will not be
continuously present with your group. While local agents
will guide most sightseeing excursions, you may also have
free time to explore destinations independently. Seat
allocation is not assigned on these tours; passengers will
be accommodated within the vehicle based on available
seats. Sightseeing tours may involve passengers from
groups not booked through Star Tours. Meals will be
provided at select restaurants or during excursions, with
restaurants conveniently located within walking distance
from your hotels. Passengers will have 昀氀exibility in
attending meals at their leisure.
CUSTOMS & IMMIGRATION DELAYS/
ENQUIRIES
Star Tours cannot assume responsibility if passengers
encounter delays or are detained by government
departments such as the Police, Customs, Immigration,
or other authorities in the destination country.
European Travel Information &
Authorisation System (ETIAS)
Travelers from visa-exempt countries (e.g., U.S., U.K.,
Canada, Australia) will need to apply for the European
Travel Information and Authorisation System (ETIAS) to
enter the Schengen Area for short stays (up to 90 days).
You will need to complete a quick online application,
providing personal and travel details. Apply well in
advance before your trip. ETIAS is valid for three years
or until your passport expires. It allows multiple entries
for short stays in the Schengen Area. Travelers should
carry a copy of their approved ETIAS with them.
ATOL
We comply with the Package Travel, Package Holidays,
and Package Travel Regulations 2018, ensuring 昀椀nancial
security for your payments and repatriation in case of
our insolvency. The Civil Aviation Authority (ATOL number
5639) protects our air holiday packages and 昀氀ights.
Please review our booking conditions for details.
Note that ATOL protection will not cover all the services
in this brochure; inquire for speci昀椀cs.
ABTA
As an ABTA member (membership number W8770),
we assist travellers in optimising their journeys and
provide support in unforeseen situations, like refunds
and repatriation in case of insolvency. Our service aligns
with ABTA’s Code of Conduct and offers ABTA’s dispute
resolution scheme, which the Chartered Trading Standards
Institute has approved. If we can’t resolve your issue,
visit www.abta.com for an easy resolution process.
More info on the Code and dispute resolution can be
found at www.abta.com
ABTA No.W8770
0208 900 2323 | Book Online: www.star.tours
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